INYIS Nigeria's Property Marketplace
Inyis

Complaints & Support

At INYIS — Nigeria’s Property Marketplace, we want users to feel comfortable asking questions, reporting problems and raising concerns.

If something has gone wrong, a property listing appears suspicious, an enquiry has not been handled properly, or you need help using the website, please contact us.

We would rather receive a genuine complaint and have the opportunity to investigate it than have a user feel that their concern has been ignored.

1. What You Can Contact Us About

You can contact INYIS about matters including:

2. How to Contact INYIS

For general support or complaints, contact:

INYIS — Nigeria’s Property Marketplace

David Kingsley Iloh
Spain

Email: commercial@inyis.com
Telephone: +34 633 900 870

For Nigerian property matters, you may also be connected with our Nigerian real-estate partner:

EMERALD PRIME HOMES LTD
Praise Plaza, 2nd Floor, Suite C5/6
Agboju, Lagos, Nigeria

Telephone: +234 803 603 1813 | +234 814 858 2331
Email: emeraldprimehomesltd@gmail.com

3. What to Include in a Complaint

To help us investigate your complaint efficiently, please provide as much relevant information as possible.

This may include:

Please do not send passwords, full payment-card numbers or other unnecessary sensitive information.

4. Property Listing Complaints

If you believe that a property listing contains inaccurate, misleading or suspicious information, please tell us.

Examples include:

We may investigate the listing and contact the relevant listing provider.

Where appropriate, we may temporarily restrict or remove the listing while an issue is investigated.

5. Complaints About Agents or Property Professionals

If you have a concern about an agent or property professional listed on INYIS, please contact us with the relevant details.

Depending on the nature of the complaint, we may:

The action taken will depend on the circumstances and available information.

6. Complaints About Property Transactions

INYIS is a marketplace and is not automatically a party to the underlying purchase, sale or rental agreement between users and property professionals.

If your complaint concerns a completed property transaction, you should normally raise the matter directly with the relevant seller, landlord, agent or other contracting party as well as informing INYIS where the issue involves our platform.

For serious legal, ownership or contractual disputes, you should obtain advice from an appropriately qualified professional.

7. Nigerian Property Support

Some Nigerian property enquiries may be handled with the assistance of:

EMERALD PRIME HOMES LTD

This may include:

Where your complaint relates specifically to a Nigerian property matter, INYIS may involve the relevant Nigerian partner or property professional so that the issue can be properly investigated.

8. Fraud and Suspicious Activity

Please contact us immediately if you believe that someone is using INYIS for fraudulent activity.

Examples include requests to:

If you believe you are currently being defrauded, you should also contact your bank or payment provider and, where appropriate, the relevant law-enforcement authority.

Do not continue sending money simply because someone claims to represent INYIS.

9. Payment and Contractor Membership Complaints

If your complaint concerns a contractor membership or payment, please provide:

Where a third-party payment provider processed the transaction, we may need to work with that provider to investigate the payment.

Do not send your full card number or security code by email.

10. Building Materials Complaints

If your enquiry concerns Spanish tiles or building materials, please provide:

For completed commercial orders, the relevant quotation, invoice or supply contract may determine which business is responsible for the particular issue.

11. Privacy Complaints

If your concern relates to personal information, please contact:

commercial@inyis.com

You can use the subject:

Privacy Complaint — INYIS

Please explain:

We may need to verify your identity before discussing or changing personal information.

For more information, please see our Privacy & Data Protection page.

12. How We Handle Complaints

When we receive a complaint, we may:

  1. Acknowledge receipt where appropriate.
  2. Review the information provided.
  3. Identify the relevant listing, account or service.
  4. Contact the relevant person or business where necessary.
  5. Request additional information.
  6. Take appropriate action based on the circumstances.
  7. Communicate the outcome where appropriate.

Some matters may take longer to investigate than others, particularly where third parties, property documents or external services are involved.

13. Response Times

We aim to respond to genuine support requests as soon as reasonably practical.

The time required to resolve an issue can depend on:

An acknowledgement of a complaint does not necessarily mean that we have accepted the complaint or concluded that a third party has acted improperly.

14. Confidentiality

We will handle complaints responsibly and will only share information where reasonably necessary to investigate or resolve the matter, comply with legal obligations, protect users, or operate the relevant service.

Please be aware that some complaints cannot be investigated without sharing relevant information with the person or business concerned.

Our handling of personal information is explained in our Privacy & Data Protection policy.

15. Evidence and Supporting Documents

If you have screenshots, emails, receipts, property documents or other evidence relevant to your complaint, you may provide them to us.

Please remove information that is not necessary for the complaint, particularly:

16. What We Can and Cannot Do

Depending on the circumstances, INYIS may be able to:

However, INYIS cannot automatically:

Where a matter is outside our role, we will explain this as clearly as reasonably possible.

17. Serious Safety or Legal Issues

If you believe there is an immediate threat to someone’s safety, suspected criminal activity or another urgent matter requiring official intervention, contact the appropriate emergency service or law-enforcement authority.

Do not rely solely on an INYIS complaint as an emergency reporting mechanism.

18. Escalating a Complaint

If you are not satisfied with the way your complaint has been handled, reply to the original support communication and explain why.

Please include:

We will review the matter again where appropriate.

19. No Retaliation for Genuine Complaints

You will not be penalised by INYIS simply for making a genuine complaint or reporting a concern in good faith.

However, knowingly submitting false information, malicious complaints, threats or abusive communications may result in restrictions on the use of the platform.

20. Changes to This Support Policy

We may update this page as INYIS develops its support and complaints process.

The latest version will show the date of the most recent update.

21. Contact Details

INYIS

David Kingsley Iloh
Spain

Email: commercial@inyis.com
Telephone: +34 633 900 870

Nigerian Real-Estate Partner

EMERALD PRIME HOMES LTD
Praise Plaza, 2nd Floor, Suite C5/6
Agboju, Lagos, Nigeria

Telephone: +234 803 603 1813 | +234 814 858 2331
Email: emeraldprimehomesltd@gmail.com

22. Final Message

We want INYIS to be a marketplace where people can ask questions, report concerns and make property enquiries with greater confidence.

If something does not look right, tell us.

A report does not automatically mean that a person or business has done something wrong, but it gives us an opportunity to investigate and take appropriate action.

Complaints & Support
INYIS — Nigeria’s Property Marketplace
Last updated: 28 September 2026

INYIS platform
David Kingsley Iloh
Spain
commercial@inyis.com
Nigeria real-estate partner
EMERALD PRIME HOMES LTD
+234 803 603 1813 | +234 814 858 2331
emeraldprimehomesltd@gmail.com
Building materials
Selected Spanish tiles & materials
Commercial supply handled by the applicable export business.